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Job Description:
Role Summary/Purpose:
This role is responsible for handling inbound calls from our many account holders, keeping exceptional customer service as your constant goal. You’ll maintain up-to-date computerized customer information, resolve inquiries, and most importantly, you’ll build relationships with clients, customer and colleagues.
This is a work from home position, however, to be considered for this role you MUST live within a commutable distance of Phoenix, AZ.
You will be able to work from home, full-time. It will require a quiet, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. Occasionally, you will be requested to meet in person, so you must live within commutable distance of Phoenix, AZ.
Essential Responsibilities:
Excellent problem-solving skills and analytical skills
Thrive in a team environment
Effective Communication
Proficient Computer Skills including the ability to manage information in multiple windows
Proficiently type while talking and be comfortable utilizing Microsoft Outlook
Perform other duties and/or special projects as assigned
Qualifications/Requirements:
6+ months customer service experience of any kind and/or military equivalent experience.
Must live within 2 1/2 hour commute of the affiliated Synchrony location [Phoenix, AZ] you are applying to
Confidence using a computer
Desired Characteristics:
Minimum 1-year financial services experience in call center environment
4-year degree in business, finance, economics or related field preferred
Strong level of technical aptitude, Proficiency in Microsoft, Outlook, Word, PowerPoint, and Excel
Knowledge of Allegro Credit programs
1 years of Sales Force experience preferred
Strong phone presence
Ability to perform in a fast-paced environment and adaptable to change
Prior call center environment or high call volume experience preferred
Friendly attitude, strong teamwork orientation
Strong communication skills
Experience writing procedures preferred
Experience with surveillance policies preferred
Experience working with 3rd parties preferred
Exceptional organization, prioritization, multi-tasking, and time management skills
Able to juggle several enrollments/projects at once, handle last-minute (urgent) requests, and turnaround action items quickly with a positive attitude
Grade/Level: 04
The hourly rate range for this position is $20.50 - $25.50/hr USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
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